Frequently Asked Questions (FAQs)
Find clear answers regarding Android call capture, bilingual transcription, 0–100 quality scoring, CRM integrations, and pricing.
Platform & Android Call Capture
How does Nodzo capture sales calls on Android devices?
Nodzo runs as a lightweight Android background application on authorized company devices. When a sales or telecalling representative makes or receives a call using their standard SIM card, the app captures the permitted call audio, duration, and phone metadata, automatically syncing it to the Nodzo web portal.
Do sales reps need to use an external dialer or VoIP app?
No. Sales reps continue using their native Android phone dialer or preferred SIM setup (Airtel, Jio, Vi). Nodzo operates friction-free in the background without requiring reps to learn a new dialer interface.
Why use SIM-based call capture instead of cloud telephony?
Cloud telephony often uses virtual 080/011 numbers that trigger Truecaller spam labels, resulting in 15–20% connect rates and expensive per-minute routing fees. SIM-based calling uses regular 10-digit mobile numbers with unlimited calling plans, reaching 40–60% connect rates.
AI Call Analysis & Transcription
How does Nodzo handle Hindi and Hinglish sales conversations?
Standard transcription models often fail when reps switch between Hindi and English ('Hinglish') or use commercial terms like 'lakh', 'token amount', and 'discount'. Nodzo uses speech recognition fine-tuned for Indian commercial phonetics, accurately generating searchable Latin/English script transcripts with speaker diarization.
What conversational signals does Nodzo automatically extract?
Nodzo scans conversations for customer objections (pricing, competitor comparisons, timing pushbacks), positive buying intent, talk-to-listen ratios, and agreed callback commitments.
What is an AI call summary?
Instead of requiring managers to listen to a 10-minute audio recording, Nodzo generates an automated 3-bullet executive summary covering conversation context, raised objections, and next-step resolutions.
Lead Management & CRM Integration
Which CRMs does Nodzo natively integrate with?
Nodzo integrates natively with HubSpot and Zoho CRM (Leads, Contacts, Accounts), as well as custom webhooks. Call recordings, full transcripts, 0–100 quality scores, and AI summaries sync automatically into customer contact timelines.
Can Nodzo detect follow-up commitments automatically?
Yes. When a customer agrees to a follow-up date ('call me next Monday at 11 AM') or requests a proposal, Nodzo's NLP engine flags the commitment and schedules an automated task.
Can we connect Nodzo to custom in-house software?
Yes. Nodzo provides comprehensive REST webhooks that dispatch events whenever a call completes, an analysis finishes, or a low score is detected.
0–100 AI Call Quality Scoring
How does the 0–100 Call Quality Index work?
Nodzo evaluates every call across 5 core conversational stages: Opening & Greeting (15 pts), Discovery & Need Identification (25 pts), Pitch & Value Proposition (20 pts), Objection Handling (25 pts), and Closing & Follow-up Commitment (15 pts). Scores are normalized from 0 to 100.
Can we configure custom scoring questions and rubrics?
Yes. Enterprise teams can configure custom prompts, mandatory compliance disclosures, competitor tracking queries, and stage weights to match their specific sales playbook.
How does AI scoring compare to traditional QA audits?
Traditional QA teams can manually listen to only 2% to 5% of calls days after they happen. Nodzo automatically audits 100% of calls within minutes, providing objective and bias-free rep evaluation.
Security, Privacy & Data Retention
What is Nodzo's audio data retention policy?
Nodzo enforces an automatic 45-day audio deletion policy. Raw audio recordings are purged from active servers after 45 days, while transcripts, metrics, and structured analytics remain permanently available for reporting.
Where is customer conversation data hosted?
All data is encrypted in transit using TLS 1.3 and at rest with AES-256. Database instances operate in secure, isolated cloud VPCs with role-based access control.
How can an organization delete their data or account?
Organizations can request full account and conversation deletion at any time via our automated portal or by contacting [email protected].
Pricing & Subscription Plans
How does Nodzo's pricing work?
Nodzo offers two flexible billing options: ₹499 per active agent per month when billed yearly (saving ~17%) or ₹599 per active agent per month when billed half-yearly. AI conversation analysis is billed transparently at ₹1 per minute of processed conversation audio. You only pay for actual connected call minutes without setup fees or hidden telephony surcharges.
What is the difference between Half-Yearly and Yearly billing?
The Yearly plan is billed annually at ₹5,988 per agent per year (equivalent to ₹499/agent/month), providing a 17% savings. The Half-Yearly plan is billed every 6 months at ₹3,594 per agent (equivalent to ₹599/agent/month). Both plans include all platform features and live CRM integrations.
Are custom enterprise volume tiers available?
Yes. We offer custom volume-tiered pricing, dedicated SLAs, and bespoke technical onboarding for organizations with large calling teams.
Still have questions?
Our technical onboarding team can walk you through compatibility, integrations, and enterprise deployment options.